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Elastix is an open-source unified communications server combining IP PBX, email, messaging, and fax, based on Asterisk and FreePBX. It offers call center software, CDRs, and softphone support, making it a reliable, scalable, and cost-effective VoIP solution.
Elastix provides advantages such as affordability, scalability, and user-friendliness.
Elastix Call Center offers features like IVR, call forwarding, and real-time analytics to improve customer service and agent efficiency. It integrates easily with CRMs for better communication.
Softswitches offer a flexible and scalable platform for managing VoIP networks.
They can be more cost-effective than traditional hardware-based switches.
Softswitch allow for the integration of various VoIP services and features.
Planning to set up an advanced call center? Here's a quick checklist of technical needs we can help you with.
It's to distribute calls across all call centre agents. Basically used in outbound call centres.
Yes, we offer comprehensive training along with detailed tutorial videos and documentation. While we usually conduct sessions online, onsite training is also available upon request—either at our offices or the customer's location.
Yes, we offer both rental and one-time installation options for your server. Each switch also comes with a complimentary firewall system for added security.
Yes, full branding is available—not just the logo, but the entire interface can be customized through the web backend. You can handle the changes yourself or have our design team do it for you.
The billing system is fully integrated into the Elastix platform, offering real-time rating and a range of converged billing features. It utilizes an external database for data storage.
Yes, you can host our softswitch on your server. We offer a one-time installation service that provides you with complete freedom for your VoIP solutions.
